Naming a mistake
Two years ago, I broke ground on automated intake solution for small law firms. As I combed through domain names and tossed around ideas, I came across ClientSherpa. It felt perfect.
“Sherpa” evoked the idea of a dedicated, knowledgeable and gritty companion helping to reach an important goal. A noble profession.
And that’s what I always envisioned the software to be. A companion that takes on the heavy lifting of onboarding new clients.
Over the next two years, I received exactly zero negative feedback (about the name anyways.)
That is until about two weeks ago.
I sat down with my coffee to read my email and get ready for the day. At the top of my inbox was a rather innocent looking customer email. I opened it and started reading.
It was almost apologetic in tone.
One of the author’s employees had asked her to let me know that ClientSherpa was deeply offensive to her.
“Wait...